Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full excluding P&P charges, however due to the custom builds of most products a 60% restocking fee will apply. We will not accept returns on goods which have been used, installed or purchased with customisation options.  Goods which have been custom made to specification outside of our factory recommended specification are not covered by any warranty and are exempt from being returned on an unwanted basis.

All refunds are given by way or store credit.  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Whilst we try to stock most of the main popular products most order are custom made for specialist types of vehicles, so please allow up to 14 working days for delivery of your package(s), and a further 5 working days if you are customising painted caliper options.  We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  An customs import fee may apply if you are purchasing from outside the UK please check for any such surcharges before purchasing.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Complaints in writing:

xyz-auto.co.uk has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.


1. Consent for Collection, Use and Disclosure
Your use of the xyz-auto.co.uk site and/or your registration for xyz-auto.co.uk products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the xyz-auto.co.uk site.
xyz-auto.co.uk may occasionally update this Privacy Policy. When it does, xyz-auto.co.uk will also revise the “last update” date at the top of this Privacy Policy. In addition, xyz-auto.co.uk will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. xyz-auto.co.uk will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, xyz-auto.co.uk will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to unsubscribe@xyz-auto.co.uk. Please note that, if you do, xyz-auto.co.uk may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any xyz-auto.co.uk product and you request a refund, the guarantee will be honoured.

2. Accountability
xyz-auto.co.uk collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
xyz-auto.co.uk has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that xyz-auto.co.uk will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on xyz-auto.co.uk’s behalf.
xyz-auto.co.uk has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other xyz-auto.co.uk individuals may be delegated to act on behalf of the Privacy Officer.

3. Purposes for Collecting Personal Information
xyz-auto.co.uk collects and uses personal information for the following Identified Purposes:
(a) to understand customer needs regarding xyz-auto.co.uk’s services;
(b) to develop and provide our web site and our products and services for our customers;
(c) to fulfill your requests for products, services or information;
(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from xyz-auto.co.uk, its affiliates and third parties;
(e) to allow customers to access limited-entry areas of xyz-auto.co.uk’s site;
(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from xyz-auto.co.uk and third parties;
(g) to bill accounts and maintain payment records;
(h) to comply with any applicable law, regulation, legal process or government request;
(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the xyz-auto.co.uk site or any xyz-auto.co.uk product or service;
(j) to protect the services, products or rights of xyz-auto.co.uk, including but not limited to the security or integrity of the xyz-auto.co.uk site; and
(k) to identify and resolve technical problems concerning xyz-auto.co.uk’s site, products and services.
xyz-auto.co.uk also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4. Limiting the Collection of Personal Information
xyz-auto.co.uk limits its collection of personal information to only that information which is necessary for the Identified Purposes. xyz-auto.co.uk does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.
When you visit the xyz-auto.co.uk web site, a cookie may be placed on your computer or the cookie may be read if you have visited the xyz-auto.co.uk site previously. xyz-auto.co.uk uses cookies to allow xyz-auto.co.uk to determine which products and services you have already purchased so that xyz-auto.co.uk does not provide redundant information to you, and, if you are an xyz-auto.co.uk affiliate, to track xyz-auto.co.uk sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the xyz-auto.co.uk web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the xyz-auto.co.uk site.

5. Disclosure, Processing and Retention
xyz-auto.co.uk does not sell, rent or disclose your personal information to anyone else, except:
(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
(b) to xyz-auto.co.uk’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on xyz-auto.co.uk’s behalf for any of the Identified Purposes;
(c) as necessary if xyz-auto.co.uk has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with xyz-auto.co.uk’s rights or property, other users of xyz-auto.co.uk’s web site, products or services, or anyone else that could be harmed by such activities; and
(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that xyz-auto.co.uk or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
Your information may be stored and processed in the United States, or in any other country in which xyz-auto.co.uk or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be removed from our database), xyz-auto.co.uk will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove xyz-auto.co.uk’s compliance with any applicable law.

6. Accuracy of Personal Information
xyz-auto.co.uk will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing xyz-auto.co.uk about changes to their personal information. You can do this by calling 604-730-2833 or sending an email to our privacy department. xyz-auto.co.uk will use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards
xyz-auto.co.uk will use reasonable efforts to protect customers’ personal information.
8. Access to Personal Information
xyz-auto.co.uk will afford you a reasonable opportunity to review the personal information in your file, if you so request by emailing info@xyz-auto.co.uk
... Or upon request to the Privacy Officer.
If xyz-auto.co.uk is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting xyz-auto.co.uk or the Privacy Officer as described above. xyz-auto.co.uk will promptly correct such personal information.